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Store Policies


We gladly accept returns of items that are in their original condition, and returned within 14 days.
Please contact us if you need to return an item at info@christophertonewood.com
We will issue a store credit or a refund of your purchase price.


To Contact Us


We invite your questions, comments and suggestions. Please contact us at info@christophertonewood.com


Special Requests

We frequently receive requests for unusual woods or items to complete restoration projects. Your inquiries are always welcome. Please be sure to provide as much detail regarding your request as is available. This allows us to respond quickly and accurately.


Shipping

The United State Postal Service is our preferred carrier for all shipping needs. We have experience in shipping to more than 50 countries and have found it to provide the best balance of speed, value and safe delivery. To check on your package's delivery, please gather your confimation number and click delivery status


Returns & Refunds

We will gladly offer a refund of your purchase price, or a store credit, for any item that does not delight you. If you have a concern please send us an email within 7 days of receiving your item. We will respond quickly. Please note any item returned must be in its original condition. All postage costs are the responsibility of the customer.





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